Frequently Asked Questions - Digital Phone
What is Digital Phone service?
What is E911?
I received multiple copies of a 911/E911 warning label during my connect Digital Phone Installation and/or in the mail from Rainier Connect. What should I do with these labels?
Will my Digital Phone Service work during an extended power outage?
What is Digital Phone service?
By using our advanced broadband network, Digital Phone offers reliable phone service, unlimited nationwide calling* and a number of advanced calling features including Enhanced Voicemail and Call Manager
To learn more about this service, contact our customer care at 253-683-4100 during office hours 8:30 AM-5:30 PM, Monday –Friday.
*Service not available in all areas. Other restrictons may apply, click here to learn more.
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What is E911?
911 is the official national emergency number in the United States and Canada. Dialing 911 connects you to a Public Safety Answering Point (PSAP) operator trained to route your call to local emergency medical, fire, and law enforcement agencies.
E911 or Enhanced 911 has the added benefit that your telephone number and location are automatically transmitted to the operator during the call. These two features (telephone number and location) are what make E911 “enhanced.” You do not have to do anything differently to use E911; the number for dailing emergency services is still the same: 9-1-1.
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I received multiple copies of a 911/E911 warning label during my Digital Phone Installation and/or in the mail from Rainier Connect. What should I do with these labels?
The FCC has asked Rainier Connect to make sure you receive stickers that provide important information about 911. You should place these stickers on or near the phones used in your household with Rainier Connect digital phone service.
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Will my Digital Phone Service work during an extended power outage?
Unfortunately digital phone service will not work during a power outage.
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Where do I get E911 labels to put on my phones?
For more E911 phone labels, contact Rainier Connect customer care at 253-683-4100 during office hours 8:30 AM-5:30 PM, Monday –Friday. One of our representatives will mail them out to you.
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